We understand that circumstances can change and you may need to adjust your appointment. To help us manage our schedule, travel time for all mobile services and to accommodate all clients fairly, the following policy applies to all bookings with Beaches Teeth Whitening.
Cancellations
A 50% cancellation fee applies to all appointments cancelled within 48 hours of the scheduled appointment time.
A 100% cancellation fee applies to all appointments cancelled within 12 hours of the scheduled appointment time.
A 100% fee will also apply for all no-shows (failure to attend your appointment without notice).
rescheduling
We always allow flexibility for rescheduling where possible:
Reschedule requests made within 48 hours of the appointment time may be accommodated.
Clients may request to reschedule up to two (2) times within the 48-hour period without penalty.
If a third reschedule request is made within the same 48-hour period, a 50% fee will apply.
Any reschedule requests within the 24-hour period prior to the scheduled appointment, or repeated changes beyond the allowed limit, will be treated as a cancellation and charged at 100% of the appointment fee.
Rescheduling is subject to availability and cannot be guaranteed within short notice periods.
Travel Time & Readiness
As a mobile service, your appointment time includes allocated travel and setup time. To ensure the schedule runs smoothly:
Clients must ensure they are ready to proceed at the agreed appointment time
If we arrive and are unable to commence the appointment due to client unavailability, delays, or lack of access, the appointment may be treated as a late cancellation (100% fee applies)
Travel time is reserved specifically for your booking and cannot be reused if cancelled at short notice
Policy Agreement
By booking an appointment with Beaches Teeth Whitening, you acknowledge and agree to this Cancellation, Rescheduling & Time Policy.